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Refund & Cancellation Policy

Thank you for shopping with Ratima Ayurveda. Customer satisfaction is our priority. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

Last Updated: 08 August 2026

1. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • Ratima Ayurveda reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

2. Return Eligibility

Returns are accepted only in the following situations:

  • The product received is damaged during transit.
  • You receive the wrong product.
  • The product is defective or leaking on delivery.
  • The product received is different from what you ordered.

Returns will not be accepted if:

  • The product has been opened, used, or consumed.
  • The seal or original packaging has been tampered with.
  • The return request is made after the allowed return period.
  • The damage is caused due to improper handling by the customer.

3. Return Request Period

Any return or replacement request must be raised within 48 hours of receiving the product along with clear photos or videos showing the issue.

4. Refund Process

  • Returned products will be inspected after they are received.
  • If the return is approved, the refund will be processed to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be made to the customer's bank account or UPI ID.

5. Refund Timeline

  • Refund approval: Within 2–5 business days after inspection.
  • Online payment refunds: 5–10 business days.
  • Bank Account / UPI refunds: 3–7 business days.
  • The actual credit time depends on your bank or payment provider.

6. Replacement Policy

Eligible products may be replaced if stock is available. If a replacement product is unavailable, a refund will be issued.

7. Non-Returnable & Non-Refundable Products

  • Opened or used Ayurvedic medicines, supplements, or healthcare products.
  • Products with broken safety seals.
  • Products damaged due to customer misuse.
  • Products returned without original packaging.
  • Products purchased during clearance or special sale unless received damaged.

8. Refund Rejection

A refund or replacement request may be rejected if:

  • The product fails quality inspection.
  • The request is submitted after the return period.
  • The product has been opened, used, or altered.
  • Required proof (photos/videos) is not provided.

9. Contact Us

For cancellation, return, replacement, or refund-related queries, please contact us:

  • Company: Ratima Ayurveda
  • Contact: +91 98729 88734
  • Email: info@ratimaayurveda.com
  • Website: www.ratimaayurveda.com